Case Study
OS Doors
A legacy system rebuilt. Thousands of orders. One seamless trade portal.
Location: Northern Ireland, Dublin, Manchester
Partnership: 5 years (2021 – present)
Website: osdoors.com
The Challenge
Outgrowing a Legacy System
OS Doors manufactures fitted kitchen, bedroom, and bathroom frontals and accessories, supplying trade customers across the UK and Ireland from locations in Northern Ireland, Dublin, and Manchester. Their existing ordering system had served them well but was reaching its limits.
- Legacy platform constraints - the existing system couldn't scale with growing order volumes or support modern integration requirements
- Outdated integration - the old Sage integration no longer met their operational needs as they moved to SAP
- Trade customer expectations - customers needed a modern self-service experience for ordering stock and made-to-measure products
- Manual processing burden - order handling required more admin time than necessary, slowing down operations
They needed a complete rebuild: a modern trade portal that could handle complex product ordering, integrate seamlessly with SAP, and scale with their growing business.
The Solution
A Modern Trade Self-Service Portal
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Online Ordering System
A comprehensive ordering platform for both stock items and made-to-measure products. Trade customers can browse the catalogue, configure custom frontals, and place orders without picking up the phone.
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SAP Integration
Seamless integration with SAP replacing the legacy Sage connection. Orders, stock levels, pricing, and customer accounts sync automatically, eliminating manual data entry and ensuring accuracy.
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Account Management
Trade customers manage their own accounts - viewing order history, tracking deliveries, accessing pricing, and managing their details independently.
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Payment Processing
Secure payment handling via Total Processing, giving customers flexibility in how they pay while streamlining cash flow for OS Doors.
All built using Laravel and PHP, designed for reliability at scale and long-term maintainability.
Built for Trade
The platform handles the complexity of made-to-measure ordering - custom dimensions, material choices, and configurations - while keeping the experience straightforward for trade customers. Behind the scenes, SAP integration ensures inventory, pricing, and fulfilment stay synchronised across all four locations.
The Results
Operational Efficiency at Scale
- Thousands of orders processed monthly - the platform handles high volumes reliably across stock and made-to-measure products
- Self-service adoption - trade customers order independently, reducing calls and emails to the sales team
- Eliminated manual data entry - SAP integration keeps systems synchronised automatically
- Multi-location support - serves trade counters and showrooms across Northern Ireland, Dublin, and Manchester from one platform
- Modern foundation - replaced legacy constraints with a scalable system built for future growth
Why It Worked
Understanding Manufacturing Complexity
This wasn't a simple e-commerce build. Manufacturing businesses have unique requirements - complex product configurations, trade pricing structures, and enterprise system integration. The rebuild required understanding how OS Doors operates, not just what they sell.
Five years of partnership with our Belfast-based team means we know their business deeply. When requirements evolve or new challenges arise, we're already up to speed. The platform continues to develop as their business grows.
Services Delivered
- Custom Software Development
- System Integration - SAP
- Web Application Development
- Legacy System Modernisation
- Ongoing Support & Maintenance
Ready to modernise your trade operations?
Whether you're replacing a legacy system or building something new, we can help you create a platform that scales with your business.