Conexus Recovery & Field Services
Four systems. Eight years. One trusted partnership.
Location: UK & Ireland
Partnership: 8 years (2017 – present)
Website: conexus-services.com
Operational bottlenecks holding back growth.
Conexus operates in debt recovery and field services - an industry where customer communication and operational efficiency are critical. Before engaging with us, they faced several challenges:
- High call volumes - customers had no way to check balances or manage accounts without phoning in
- Limited transparency - clients had no real-time visibility of field agent activity
- Manual processes - routine queries consumed time that could be spent on complex cases
- Disconnected systems - no centralised document management for internal operations
They needed solutions that would give customers independence, provide clients with transparency, and free their team to focus on higher-value work.
Four interconnected systems built over eight years.
Each system was designed around how Conexus actually works - not forced into an off-the-shelf template. From sensitive bereavement workflows to high-volume payment processing, every interface reflects the needs of the people using it. All four systems were built using Laravel and PHP, designed for reliability, security, and long-term maintainability.
Customer Self-Service Portals
Two portals allowing customers to check balances, make payments, and manage their accounts independently - without picking up the phone. Integrated with XRS software to ensure data flows seamlessly between the portals and their core systems.
Field Management System
A real-time reporting system providing visibility of agent activity across the UK and Ireland. Clients can track field operations as they happen, improving accountability and coordination.
Internal Document Management
A centralised library streamlining how the team stores, accesses, and manages operational documents.
Bereavement Services System
A sensitive, purpose-built system supporting their bereavement services division with appropriate workflows and data handling.
Measurable impact across the business.
- Reduced call volumes - customers self-serve routine queries, freeing the team for complex cases
- Improved transparency - clients have real-time visibility of field operations across the UK and Ireland
- Streamlined operations - centralised document management eliminated inefficiencies
- Faster field reporting - real-time tracking replaced manual updates
- Long-term partnership - eight years of continuous development, maintenance, and feature enhancements
“From their previous agency days through Two Clouds, the team have built four platforms with us over eight years - from the customer-facing portals to the bereavement workflow - and every one of them just works. They know our systems as well as we do, so when something needs to change we don’t spend a week explaining the context first.”
Stephen Smith, Operations Director, Conexus Recovery & Field Services
