Case Study
Conexus Recovery & Field Services
Four systems. Eight years. One trusted partnership.
Location: UK & Ireland
Partnership: 8 years (2017 – present)
Website: conexus-services.com
The Challenge
Operational Bottlenecks Holding Back Growth
Conexus operates in debt recovery and field services - an industry where customer communication and operational efficiency are critical. Before engaging with us, they faced several challenges:
- High call volumes - customers had no way to check balances or manage accounts without phoning in
- Limited transparency - clients had no real-time visibility of field agent activity
- Manual processes - routine queries consumed time that could be spent on complex cases
- Disconnected systems - no centralised document management for internal operations
They needed solutions that would give customers independence, provide clients with transparency, and free their team to focus on higher-value work.
The Solution
Four Interconnected Systems Built Over Eight Years
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Customer Self-Service Portals
Two portals allowing customers to check balances, make payments, and manage their accounts independently - without picking up the phone. Integrated with XRS software to ensure data flows seamlessly between the portals and their core systems.
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Field Management System
A real-time reporting system providing visibility of agent activity across the UK and Ireland. Clients can track field operations as they happen, improving accountability and coordination.
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Internal Document Management System
A centralised library streamlining how the team stores, accesses, and manages operational documents.
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Bereavement Services System
A sensitive, purpose-built system supporting their bereavement services division with appropriate workflows and data handling.
Purpose-Built Systems
Each system was designed around how Conexus actually works - not forced into an off-the-shelf template. From sensitive bereavement workflows to high-volume payment processing, every interface reflects the needs of the people using it.
All four systems were built using Laravel and PHP, designed for reliability, security, and long-term maintainability.
The Results
Measurable Impact Across the Business
- Reduced call volumes - customers self-serve routine queries, freeing the team for complex cases
- Improved transparency - clients have real-time visibility of field operations across the UK and Ireland
- Streamlined operations - centralised document management eliminated inefficiencies
- Faster field reporting - real-time tracking replaced manual updates
- Long-term partnership - eight years of continuous development, maintenance, and feature enhancements
Why It Worked
Continuity, Trust, and Deep Understanding
This partnership has spanned two agency roles and now Two Clouds, a Belfast-based software company. That continuity comes from understanding their business deeply, anticipating needs before they become problems, and delivering systems that genuinely solve challenges rather than create new ones.
We continue to maintain these systems, add features, and build new capabilities as Conexus evolves.
Services Delivered
- Custom Software Development
- System Integration (XRS)
- Web Application Development
- Ongoing Support & Maintenance
Looking for a Long-Term Software Partner?
Whether you need a new system or ongoing support for existing platforms, we'd welcome the opportunity to discuss how Two Clouds can help your business.